Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@frogeyedapparel.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@frogeyedapparel.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refund & Exchange Policy
Thank you for shopping with us! Please note that we do not offer refunds on any items. However, we are happy to provide exchanges for items that meet the following conditions:
- Items must be returned in their original, unused condition, with all tags and packaging intact.
- Exchanges must be requested within 14 days of receiving the item.
- Receipt or proof of purchase.
- The customer is responsible for any return shipping costs.
To initiate an exchange, please contact our customer service team at info@frogeyedapparel.com. We’ll guide you through the process and ensure a smooth experience.
We appreciate your understanding and are committed to providing you with the best service possible.
You can always contact us for any return question at info@frogeyedapparel.com.
